After reading Will Richardson’s 27 OCT post, I got to thinking about finding and cataloging information online, which was a springboard in my head to one of my greatest priorities in selecting and sticking with software and other systems; this latter piece is what this post is about.
First, some context. I recently had an interesting meeting with the president of a relatively prominent K12 online subscription service. I know that sounds cryptic, but I don’t want to drop names, and I don’t want to seem like I’m taking shots at something that others may find useful.
Anyway, some years ago my district bought a subscription to a web-based system that made a great many promises, and looked very promising — but after fiddling with it for a month or so, I determined that its clunky interface and (IMHO) unreliability made it a waste of time for me. So I stopped using it. Many other teachers did the same. When we were in the final planning stages for Empire I looked at it again, having read about all manner of improvements and such and such — and found it to be the same clunky, unreliable dog. So I decided to ignore it henceforth.
Last week the president of the company visited our district, and Empire, to talk to our IT people, administrators at various levels, and some teachers about how the system could be improved. So while my student teacher did a great job with one of my Government classes, I found myself sitting in a conference room explaining, along with another teacher, why we didn’t like the product, and therefore why we didn’t use it. It boiled down, in large part, to these two issues: the interface & organization weren’t intuitive, and required too much clicking and checking and clicking again — so that made using the system irritating and unnecessarily time-consuming. And second, the product of the system was not always delivered in a form that we found useful, and sometimes was not available at all — hence my comment that it was unreliable. We chose (and still choose) to not use the system at all.
The president listened, and took notes, and asked some questions, and then started to tell us how “easy” the system was, and how well it worked….to which I responded that if it was so easy, we’d have figured it out already. I don’t think this individual got it — you’ve all had that, right? You just know when the listener does not really understand what you’re saying, and what your comments really mean. I, and other teachers on two campuses in our district, had mostly agreed that the system was not easy to use — case closed…regardless of how “easy” the president thought it was, we disagreed. I don’t think that sunk in.
My issue with the service was, and is, this: whether it works or not is irrelevant at this point. I already sunk time into it, and couldn’t get it to do what I needed, in a form that made sense to me, so I dumped it. I have long since found an excellent resource to take its place — and this one is intuitive, reliable, and flexible. So why waste my time? If the technology isn’t transparent, I just don’t have time for it.
When I first started using a computer, it was pre-DOS. The first computer I owned was an Apple IIc (w/128k RAM!!). I remember the non-GUI computing world — I programmed in BASIC and Pascal. I remember word processors that had a steep learning curve to climb before any papers could be typed.
Happily, those days are gone for most users — computers are supposed to be easy for the non-techie. I am a teacher first, and so anything that takes time away from that function, when I need to perform it, is bad. I’ve taken just enough Econ to appreciate the concept of opportunity cost. Thus, my need for transparent technology: tech that’s so intuitive, flexible, and reliable that it fades into the background so my students and I can get down the real business at hand.
I think it’s easy to get caught up in trying to find the latest tech for the classroom — and lose sight of the students in that classroom. If the tech truly improves the quality of the experience and the outcome, use it. If the tech absorbs more resources (in time and effort, at least) than it can add on the end, why bother?
Thoughts?
jdg
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